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The Game Department is responsible for in-game moderation, player support, survival content creation, and balancing gameplay mechanics.

  • Answer help tickets using MassiveTickets.
  • Answer questions in the help channel and assist players in-game.
  • Manage Survival Systems and Play within Factions to encourage general activity.
  • Enforce rules in-game, promoting healthy and friendly interactions within the Community.
  • Create tutorials regarding gameplay and PvP.
  • Assist the Tech Department in determining what plugins to develop/install.
  • Playtest and balance gameplay mechanics and PvP features.
  • Host unique server-wide, in-game events and minigames.
  • Maintain and create content for the factions community.


All-staff meetings occur every Sunday and typically last 1 hour. After the all-staff meeting, game department hosts their own speed run. These are used to discuss major changes, protocol updates and news. During the first fifteen minutes of this meeting, the department leadership will discuss an area of concern related to protocols or rule-related topics.


To apply for the Game Department you must post a staff application here:

When an application has been submitted, the game department leaders will look over it and discuss it during the weekly meetings. Criteria they look for are:

  • Must be at least 18 years of age
  • Ability to participate on Discord and chat
  • Help chat contributions
  • Punishment history: Any previous offenses on the server
  • General attitude towards other players
  • General attitude towards staff members
  • Ability to listen, learn and ask questions
  • Application organization: How well the application itself is written

Once these things have been evaluated we will provide our feedback and response. We may immediately accept/reject the application or place it on pending status at this time. A pending status typically lasts 1-2 weeks and gives us additional time to analyze how an applicant responds to our feedback and applies it in-game. If you are approved, we will bring you onto the team as an official aspirant.

We are always looking for new members to the Game Department and we look forward to review every application we get. Do you think you have what it takes? Then send us an application!


The Game staff department is here to help, guide and entertain the community. Most points come from Events, Player Assistance such as tickets or help chat, Building, and Content Creation.


MassiveTickets is the plugin the Game Staff use to help players Once Rank 1 training is completed you will be able to take tickets and assist Rank 2’s and Rank 1’s on them for more experience.

  • 1 point: For completing 5 MassiveTickets. Repeatable more than once a week.

Help Chat Support

Help chat is where many players go to get quick answers for their problems. Game Staff members help the player base through answering player questions in the help chat channel. Make sure your answer is correct. Ask a senior staff member if you are unsure. Additionally avoid long conversations which should be taken to private chat to reduce spam. As opposed to the MassiveTickets you don't need to have taken training to answer help chats. If a problem is too big for help chat or requires immediate staff assistance and attention the player should be encouraged to use the MassiveTicket system.

  • 1 point: Answering 10 questions in the in-game help chat. Max of 1 point per week for ranking staff but unlimited for aspirants.

Ban Appeals

Ban appeals are handled by Direction and Rank 3. These require experience, training and trust. Every week we get between 10-30 ban appeals. These have to be answered in a professional way and requires rank 3 overview, even if a rank 2 starts it. Lower ranked staff cannot see ban appeals. Only the Game staff leader can train/approve someone for ban appeal work.

Only available to Rank 3 game staff.

  • 1 point: For every ban appeal handled, 1 point.

Help Central

Help Central is on the MassiveCraft forums and is where players ask for information and help regarding various issues. We encourage everyone who wants to apply for game staff as well as every existing game staff to answer these questions to the best of their abilities. Make sure your answer is correct. Ask a senior staff member if you are unsure.

  • 1 point: For every 10 Help threads answered.

Player Reports

Player reports is when a player reports another player. This requires rank 2 game staff to handle. Rank 2 game staff must be approved and trained by rank 2 or 3 game staff to handle player reports. The staff member will review the report, investigate by the use of logs, screenshots and various other tools at their disposal. If there is uncertainty the staff member will consult with other staff members for their opinion before conveying the result of the investigation to the reporter and dealing with the offender if necessary.

Only Available to Rank 2 game staff with rank 3 approval/training.

  • 1 point: For every player report handled.

Staff Rank Training

Staff rank training is done by the individual staff member with the training documentation. Further training may require another game staff member to instruct a lower or equal rank, and this too is worth points. Training includes but is not limited to: tickets, punishments, staff codex, war declarations, warfare rules, in-depth rules, hacked clients, chat infractions and more.

  • 1 point: For every half hour spent training.
  • 1 point: For every half hour spent training another staff member in a specialized task.


Game staff who are trained and have specialized training that can create, alter, and revise mobs using the MassiveMob and MassivePvE plugins. This can range from creating a new set of mobs across a survival world or for an Event, to altering existing mobs and how they function.

  • 1 point: For every half hour spent working on MassiveMobs.


Events are held at staff discretion, we have many events tailored for all ranks to host. You need training before you can host an event to insure maximum efficiency and quality. Some events such as PvE events require MassiveMobs and clearance before it is set up. Some of our events are:

  • Pig Racing
  • Keep Moving
  • Maze
  • Cups
  • Hide and Seek
  • Jumping
  • Dancy Chairs
  • Archery
  • Checkers
  • Fishing
  • BoatPvP
  • Boat Race
  • Hunger Games
  • Spleef
  • Tourney
  • PvE events (Must have Training)
  • Seasonal events like Secret Santa
  • 1 point: For 1 hour of set-up and hosting
  • 1 point: For 1 hour of moderating
  • 1 point: For 1 hour of event construction/building
  • 1 point: For 1 detailed new event proposal discussed with the game department leads

Team-Building Activities

Being a member of the Game Department can be a great experience, but it can also be stressful. It's important for game staff members to be able to get along well, relax, and communicate outside of just handling rule break situations. For this reason, if a staff member wishes to host a team-building activity they can earn a project point for this.

  • 2 point: For 1 hour of hosting a team-building activity (Only 1 person can earn a point no more than 1x per week)


Warzones can be applied for on the forum. Setting up a warzone requires training and patience to learn as it requires extra training. (Only available for rank 2 and above)

Only available after specialized training.

  • 1-3 points: Approval and creation of the warzone.

Survival System Management

Maintaining activity and interest in the Survival system is a crucial part of Massivecraft. Managing these systems to keep them entertained is a crucial service offered by game staff. If you have an interest in running an existing, old, or entirely new system, contact Sephite.

  • Forum Moderation of System: 1 point.
  • In-game Event Held: 5 points.
  • Paperwork Documented: 2 points.
  • Communication to System Members: 2 points.

Content Creation

Content is always being created in the Game Department. These can range from big faction events such as Crisis of Nobles to small content such as a questline implemented at spawn. Any Game member in the department may create a project that is geared towards content for the community. Although it is recommended as an Aspirant to learn and integrate yourself into the department first to get a feel of what is expected. The following points are for every hour spent on your said project.

  • 1 point per hour: Project proposal and plans for the project’s outcome.
  • 1 point per hour: Documentation.
  • 1 point per hour: Information gathered and used for the project.
  • 1 point per hour: Implementation and Forum posts.


A full list of current active staff members can be found here: